0800 Homefix provides Gas Safe Registered engineers across all London boroughs and the wider South East, seven days a week including evenings, weekends and bank holidays. We aim to reach genuine emergencies within the hour, and with no call-out fee, you pay for the work, not the journey. We fix 95% of jobs on the first visit, guarantee our labour for 12 months, with parts cover under manufacturer’s warranty, and every job is done by a fully insured team.
No call-out fee · Price agreed before we start · 7 days a week including bank holidays
Emergency response
First-visit fix rate
Guarantee
No call-out fee
*We aim to reach genuine emergencies within one hour anywhere in London, subject to engineer availability. If we cannot make it, we tell you when you call rather than leaving you waiting.
Every engineer verified
Your property protected
Formally qualified engineers
From burst pipes in Bermondsey to boiler faults in Bracknell. We have Gas Safe plumbers covering every London borough, our engineers are positioned across the city so you’re never far from a qualified plumber.
0800 Homefix was founded on a simple principle: Londoners deserve a plumber who shows up on time, explains the problem clearly, and charges a fair price for genuine workmanship.
Every engineer on our team is Gas Safe registered, NVQ qualified, DBS checked, and carries full ID. Our vans are stocked for common London plumbing issues from ageing Victorian pipework to modern combi boiler systems.
Why 0800 Homefix
Thousands of London homeowners, landlords, and businesses call us every year. Here is what makes the difference between a plumber you regret and one you recommend.
01
Engineers based across London means we can reach most postcodes in under an hour, but If we can’t make it, we tell you upfront – not after you’ve been waiting.
02
We charge for the work, not the journey. You pay for the first hour of labour, which covers the engineer’s arrival, diagnosis, and the job itself. If more time or parts are needed, we’ll provide you with a fixed price quote before any further work begins.
03
All of our engineers hold a current Gas Safe registration. Feel free to ask to see their card before any gas work begins, or alternatively verify independently at GasSafeRegister.co.uk.
04
Our vans carry comprehensive stocks of parts. Most jobs – leaks, blockages, burst pipes, pressure faults are resolved on the first visit without a return trip.
05
Every job is backed by a 12-month guarantee on all labour. If the same fault returns within 12 months, we come back and fix it at no extra cost.
06
All work is covered by our public liability insurance, protecting your property and belongings throughout the job. Always confirm any plumber holds this before work begins.
The people behind the service
When you call 0800 Homefix, a real named engineer attends your property. Every person on our London team is Gas Safe registered, NVQ qualified, DBS checked, and carries full ID. Here are some of the engineers who may attend your job.
8+ years experience · North, East & West London
With over 8 years of experience servicing North, East and West London, I specialise in locating hidden leaks quickly and accurately using non-invasive detection methods. As a fully Gas Safe Registered engineer with NVQ Level 3 qualifications, I focus on delivering reliable, professional solutions that minimise disruption and help customers avoid unnecessary damage and repair costs.
“I regularly find hidden leaks without removing tiles or floors—most customers are surprised how quickly we can locate the issue without damage.”
I specialise in boiler breakdowns and central heating systems, I enjoy solving complex faults and making sure systems are running safely and efficiently again, first time.
“In London properties, the most damaging leaks are the ones you can’t see. By the time a damp patch appears on a ceiling, the structural damage can already be significant. Finding it early – without demolition – is what this job is about.”
28+ years experience – London
“On an urgent call, the first thing I do is help the homeowner find and shut off the stopcock while I’m on my way. That one step stops the damage spreading and saves serious money. It only takes 10 minutes on the phone.”
What to expect
Every engineer arrives with a fully stocked van, carries Gas Safe ID you can inspect, and introduces themselves by name before entering your property. They explain what they have found and what the fix involves before starting any work – and they leave your property clean and tidy when they are done.
All engineers carry Gas Safe ID and are DBS checked. You can verify any engineer’s Gas Safe registration independently at gassaferegister.co.uk before work begins.
Our plumbing services
We cover the full range of residential and commercial plumbing in London. Each service is handled by specialists with hands-on experience in that specific area – not generalists sent to every job type.
Burst pipes, severe leaks, overflowing toilets, loss of water supply, these are the calls our plumbers in London take every single day. We respond 7 days a week including evenings, weekends, and bank holidays. A small out-of-hours uplift applies, always confirmed before work begins.
Hidden leaks inside walls, under screed floors, in ceiling voids, and beneath concrete can run for months before the damage becomes visible. Our leak detection plumbers use specialist equipment to find the source without tearing your property apart, then repair it with minimal disruption.
Trace and access is a structured investigation to locate the exact source of a hidden leak using non-destructive methods, then provide controlled access to the failure point for repair. We document everything we find in a formal written report, which can be shared with your insurer if a claim is involved.
A suspected gas leak is never something to investigate yourself. If you can smell gas, leave immediately, do not operate any electrical switches, and call the National Gas Emergency Service on 0800 111 999. Once safe, give us a call and one of our Gas Safe registered engineers can carry out a full inspection, locate the source, and repair or isolate the affected section. You pay for the work completed, not the journey. Where no repair can be carried out, the first hour still applies and nothing further is charged.
Day-to-day plumbing
Alongside emergency jobs and specialist leak detection, our plumbers in London handle the full range of day-to-day residential and commercial plumbing. There is no minimum job size, and with no call-out fee, no job is too small.
We work on both residential and commercial properties across London – from single flats and Victorian terraces to office buildings, retail units, and HMOs. For commercial clients, we understand that delays cost money and disruption to tenants or customers is not acceptable. Our response times and quality standards are the same regardless of property type or size.
Our rates
We quote before we start. What we quote is what you pay. No call-out fee, no hidden charges, no extras added after the job is done.
You pay for the first hour of labour, which covers arrival, diagnosis, and the job. Anything further is quoted upfront.
Your engineer diagnoses the fault and gives you a fixed price before touching anything. You approve it, then we proceed. No work starts without your agreement.
A small uplift applies for evenings, weekends, and bank holidays. This is always confirmed before work begins and listed in full on our rates page.
Every quote clearly itemises labour and parts. VAT is shown separately so you know exactly what you are paying and why. No charges added after the job.
Hourly rates, emergency pricing, and out-of-hours uplifts, all published clearly before you book.
One of the most common questions our plumbers in London receive is whether the landlord or the tenant is responsible for a plumbing fault. Here is the clear answer.
Insurance support
A significant proportion of plumbing jobs we attend in London involve homeowners who need to make a claim on their buildings or contents insurance. Leaks under floors, inside walls, and in ceiling voids are often covered – but your insurer will typically require a professional leak detection report before releasing any funds.
Delays in getting a proper professional report are one of the most common reasons insurance claims stall. Where possible, we provide the report on the same visit as the investigation – so you can progress the claim without unnecessary delay.
Our plumbers in London produce detailed trace and access reports that meet the standard format most UK insurers accept, including documentation of the cause, the detection method used, the precise location of the fault, and the recommended repair.
We do not liaise directly with your insurer on your behalf, but we make sure you have everything you need to progress the claim confidently. Here is what our insurance claim support looks like in practice:
REPORT TURNAROUND
In most cases
We work regularly with letting agents and property management companies across London. If you manage multiple properties, we can set up a priority account with agreed response times, consolidated invoicing, and Gas Safe documentation provided automatically after each gas job. Call us to discuss your requirements.
Customer reviews
Reviews independently verified via Google. We do not edit or filter customer feedback.
Some questions homeowners, landlords, and tenants typically ask before booking one of our plumbers in London.
No call-out fee. You only pay for the job, not the journey. Out of hours pricing is detailed in full on our rates page.
Yes. Evenings, weekends, and bank holidays carry an out of hours uplift, in line with standard practice across the plumbing industry. This covers the premium rates paid to engineers working unsocial hours and the cost of keeping cover available seven days a week, 365 days a year. Full pricing is set out on our rates page, and your engineer will always confirm the applicable rate with you before any work begins.
For genuine emergencies, we aim to have a Gas Safe registered plumber at your door within 1 hour anywhere in London. We have engineers based across the city – in North, South, East, West, and Central London – so we can reach most postcodes faster than companies dispatching from a single location. If for any reason we expect to take longer, we tell you when you call – not after you have been waiting.
Yes. Every engineer who carries out gas work at 0800 Homefix holds a current Gas Safe registration. You are entitled to ask to see the engineer’s Gas Safe ID card before any gas work begins, and you can verify registration independently at GasSafeRegister.co.uk. We never send an unregistered engineer to a gas job under any circumstances.
Our plumbers in London operate across all Greater London boroughs and areas within the M25. We have engineers based throughout the city so response times are fast wherever you are.
Barking & Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets, Waltham Forest
Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Richmond upon Thames
Barnet, Camden, Enfield, Haringey, Islington
Bromley, Croydon, Greenwich, Lambeth, Lewisham, Merton, Southwark, Sutton, Wandsworth
City of London, Kensington & Chelsea, Westminster
St Albans, Hemel Hempstead, Stevenage, (London North crossover)
Dartford, Medway, Tonbridge, Canterbury
Guildford, Kingston upon Thames, Redhill
Slough, Reading, Oxford
Brighton, Portsmouth, Southampton
The ten most common signs of a hidden water leak are an unexplained rise in your water bill, a sudden drop in water pressure, damp patches on walls or ceilings, peeling paint, a persistent musty smell, unexpected mould, the sound of running water when nothing
If water is coming through your ceiling, stay calm and act in this order: switch off the electricity at the fuse box if water is near any light fittings or sockets, turn off the main water supply stopcock, place buckets under the drip, and photograph
If you suspect a water leak in a wall, look for damp or discoloured patches, bubbling paint, a musty smell, or the sound of running water. Turn off the water at the stop tap if it is actively leaking, and do not redecorate over it.
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Gas Safe registered. No call-out fee. Available 7 days a week including evenings and bank holidays. Most jobs fixed on the first visit.
Gas Safe Registered | 1 Hour Emergency Response | No Call Out Fee
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