- 0800 Homefix Ltd - Proudly Serving London & The South East
- office@0800homefix.com
0800 Homefix repairs broken-down boilers across London and the South East, seven days a week, with a one-hour response aim for genuine emergencies. No heating or no hot water, especially in winter or in a home with young children or vulnerable occupants, is treated as urgent. Our Gas Safe engineers carry common boiler parts, so most breakdowns are fixed on the first visit. There is no call out fee, you pay for the work, not the journey.
No call-out fee · Price agreed before we start · 7 days a week including bank holidays
Emergency response aim
call-out fee
Guarantee
First-visit fix rate
Every engineer verified
Trade body accredited
Your property protected
Qualified for mains water
Formally qualified engineers
WHY Call Us
A boiler that has stopped is not just an inconvenience. No heating and no hot water in the middle of winter, in a home with young children, or where someone is elderly or unwell, is a genuine emergency, and every hour without it matters. What you need is someone who answers the phone, gets to you quickly, and carries the parts to fix it there and then rather than booking a return visit.
That is how our emergency boiler service is built. Our Gas Safe registered engineers are based across London rather than dispatched from a single depot, so we can reach most postcodes quickly, and their vans carry the boiler components that fail most often, so the majority of breakdowns are fixed on the first visit. This service is part of our full heating service across London.
Why us
If your boiler is showing any of the following, treat it as urgent and call us.
01
A complete loss of heating and hot water, especially overnight or in freezing weather, is the most common emergency we attend. Our engineers carry the common failed components, a diverter valve, pump, PCB, or pressure-related part, for a same-visit repair where possible.
02
03
04
A boiler that has locked out or is displaying a fault code has shut down for a reason. Our engineers read the fault, diagnose the cause, and clear or repair it rather than simply resetting a boiler that will fail again.
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What you do
If you can smell gas, this is not a boiler repair, leave the property immediately, do not touch any electrical switches, and call the National Gas Emergency Service on 0800 111 999. For a boiler that has simply stopped, switch it off at the controls, and if it is visibly leaking and you can reach the isolation valves safely, turn off the water supply to the boiler to limit any damage. Keep the area around the boiler clear, and we will handle the diagnosis and repair on arrival.
Process
Step 1
Call or book online and describe what the boiler is doing, no heating, no hot water, a leak, a fault code, or a noise. The more detail you give, the better prepared the engineer arrives.
Step 2
Step 3
The engineer reads the fault, tests the boiler, and identifies the cause, explaining it to you in plain English before any work begins.
Step 4
Using the parts carried on the van, the engineer repairs the boiler there and then in most cases. Where a specialist part must be ordered, we give an honest assessment and source it as quickly as possible.
Step 5
The engineer confirms the boiler is running safely, with heating and hot water restored, before leaving.
Step 6
Every repair is backed by our 12-month labour guarantee, with parts covered under the manufacturer’s warranty. If the same fault returns within that period, we come back at no extra cost.
Pricing
0800 Homefix does not charge a call out fee for emergency boiler repair. You pay for the engineer’s labour from the moment work begins, starting with the first hour, so your money goes toward fixing the boiler rather than the visit itself. The engineer diagnoses the fault and agrees the cost with you before any repair goes ahead, and parts are charged separately at trade rates. A small uplift applies to evenings, weekends and bank holidays, stated when you call and confirmed before the engineer travels. Full rates are published on our rates page.
FAQ
Some Questions homeowners, landlords, and tenants typically ask before booking one of our plumbers in London.
We aim to be with you within one hour of your call for a genuine boiler emergency, subject to availability. Because our engineers are based across London rather than at a single depot, we can reach most postcodes quickly, and they carry common boiler parts so most breakdowns are fixed on the first visit. If we cannot make the hour, we tell you when you call.
Switch the boiler off at the controls and check whether it is showing a fault code or has lost pressure, which is useful to tell us when you call. If you can smell gas, leave the property, do not touch electrical switches, and call the National Gas Emergency Service on 0800 111 999. Otherwise call us and we will get a Gas Safe engineer to you.
No. There is no call out fee, you pay for the work, not the journey. You pay for the engineer’s labour from arrival, starting with the first hour, and parts are charged separately at trade rates. The cost is agreed with you before any repair goes ahead.
A small uplift applies to evenings, weekends and bank holidays, stated when you call and confirmed before the engineer travels. We work 365 days a year, so a boiler breakdown on a Sunday or a bank holiday is handled the same way as one on a weekday.
In most cases, yes. Our engineers carry the boiler components that fail most often, a diverter valve, pump, PCB, and pressure-related parts, so the majority of breakdowns are repaired there and then. Where a specialist part must be ordered, we give an honest assessment on site and source it as quickly as possible.
A boiler that has dropped out completely and left you with no heating or hot water is an emergency. A boiler that is slowly losing pressure but still running is urgent but not always an emergency, though it needs looking at before it fails. Either way we can diagnose why the pressure is being lost and repair it.
If a boiler is old, breaking down repeatedly, or the parts are becoming hard to source, replacement can work out cheaper than repeated repairs. In an emergency our priority is restoring your heating and hot water, but the engineer can advise on whether a repair or a new boiler is the better option. See our boiler installation service for more.
If a boiler is old, breaking down repeatedly, or the parts are becoming hard to source, replacement can work out cheaper than repeated repairs. In an emergency our priority is restoring your heating and hot water, but the engineer can advise on whether a repair or a new boiler is the better option. See our boiler installation service for more.
Yes. Every engineer who works on a gas boiler holds a current Gas Safe registration, which is the legal requirement. You can ask to see the ID card before any work begins, or verify it independently at GasSafeRegister.co.uk.
Yes. Every repair is backed by our 12-month labour guarantee, with parts covered under the manufacturer’s warranty. If the same fault returns within the guarantee period, we come back and fix it at no extra cost.
Our plumbers in London operate across all Greater London boroughs and areas within the M25. We have engineers based throughout the city so response times are fast wherever you are.
Barking & Dagenham, Hackney, Havering, Newham, Redbridge, Tower Hamlets, Waltham Forest
Brent, Ealing, Hammersmith & Fulham, Harrow, Hillingdon, Hounslow, Richmond upon Thames
Barnet, Camden, Enfield, Haringey, Islington
Bromley, Croydon, Greenwich, Lambeth, Lewisham, Merton, Southwark, Sutton, Wandsworth
City of London, Kensington & Chelsea, Westminster
St Albans, Hemel Hempstead, Stevenage, (London North crossover)
Dartford, Medway, Tonbridge, Canterbury
Guildford, Kingston upon Thames, Redhill
Slough, Reading, Oxford
Brighton, Portsmouth, Southampton
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Get in Touch
If your boiler has stopped and you have no heating or hot water, call 0800 Homefix. We answer the phone in person, aim to be with you within the hour, and carry the parts to fix most breakdowns on the first visit. No call out fee. A proper fix, not a temporary reset.
Gas Safe Registered | Free On-Site Survey | Fixed Price Before We Start
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